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Online Comunity Coordinator, NetZeroCities


Eurocities, the network of major European cities, is recruiting an Online Community Coordinator to work on the NetZeroCities project.

The candidate would start ideally in June 2023.

Eurocities is a dynamic and international team where we trust in people, value constructive exchanges and collaborative work. We help people thrive in a friendly, open and healthy environment while promoting a work/life balance.

About the project

NetZeroCities (NZC) is an initiative launched as part of the European Green Deal and directly supporting the European Commission’s Mission for 100 Climate-neutral and Smart Cities by 2030. NZC is being implemented by a 33-member consortium comprising diverse partners from across Europe, supporting the 112 Mission cities to achieve the Mission objectives through expertise, tools and guidance, capacity building and knowledge sharing, and innovative approaches to systemic change.

NZC has designed and is delivering the Mission Platform which brings together all of the support to cities including: City Advisors, the focal support point for cities, and thematic experts on systems innovation, finance, citizen engagement, social innovation, and technical solutions, with a digital Portal.

The Portal is a digital space hosting resources, tools and data on city climate transition, and is designed to support peer-to-peer collaboration via a social network and online groups. We have already more than 1,700 registered Portal users, including staff from cities, the NetZeroCities consortium and partnering organisations at European and local level.


As Online Community Coordinator, you will play a leading role in the NetZeroCities Portal and Communications teams, working with partners from across the consortium.

You will be responsible for developing and implementing a strategy to animate an online community of city practitioners, to create a learning environment whereby cities mutually support each other’s transition towards climate neutrality. In this role, you will:

  • Develop an engaged city user base who collectively ’own’ the portal, including a group of super-users with editorial rights.
  • Develop online support targetting different types of city users, reflecting differences by geography, politics, climate advancement and digital literacy.This will require work with partners across the consortium, as well as directly creating content.
  • Set community guidelines around conduct and ensuring users comply
  • Coordinate user feedback and portal use analytics and disseminate feedback across the NetZeroCities consortium to support service improvement.
  • Help establish online discussion around the Climate City Contract as a basis for governance innovation.
  • Help establish an online space for learning and dissemination between NetZeroCities Pilot Cities and Twin Cities
  • Potentially work with a wider online Community of Practice including private sector business, universities, and cities’ local community partners.


You are an experienced professional who is full of initiative, self-driven, curious, creative, flexible and results-oriented.

The skills and experience to do this job successfully include:

  • A strong understanding of both climate transition and city administration
  • At least 7 years experience working with online communities, across a range of platforms & launching community initiatives (e.g. developing a strategy, building an online forum, launching an ambassador programme, creating an event series etc)
  • Ability to identify and track relevant community metrics
  • A Bachelors or Masters degree in any field relevant to the role
  • Excellent written and spoken English
  • Excellent IT skills (including MS Office, Teams, Zoom, Miro, social media & CRM platforms)
  • A self-starter who is confident in managing their own workload
  • Strong organisational skills with a creative and problem-solving approach: able to work effectively in ambiguity and complexity and to respond dynamically to change
  • Excellent relationship management and interpersonal skills: able to work with large, geographically and culturally diverse, teams and deliver results
  • Strong intrinsic motivation to support cities to become climate-neutral by 2030, including the continuous learning this requires


  • Experience working in city administration
  • Experience working in climate-neutrality
  • Experience working in complex international environments
  • Knowledge of EU policies and functioning of the EU institutions
  • Proficiency in other European languages

We are looking for candidates who fulfil most of these criteria, but do not hesitate to apply if you think that you could be a good fit for the position.

We offer

  • a full time contract, either as:
    • an employee, under Belgian legislation. The selected candidate will need to either live in Belgium or be willing to move to Belgium for the duration of the contract (candidates need to provide a Belgian address). Or
    • freelancer, based in any EU country and able to prove freelancer status as natural person.
  • An open-ended contract linked to the length of the project (3 years), starting on 1 June 2023
  • €3,400 – €3,800 monthly gross salary, according to profile and experience
  • flexible working hours
  • part-time teleworking


Meal vouchers, pension plan, hospitalisation insurance, public transport costs, 13th month, éco-chèques, 90€ net per month of teleworking allowance, training opportunities.

How to apply

Applicants are requested to send a letter of motivation, explicitly describing their relevant experience and linking it to the requirements for the position, in one page maximum, together with a CV with at least two referees (including your current or last employer) by 23.59 CET on 16 April 2023 to: Patricia de Wouters, Head of HR, at

Please send the documents in pdf format and mention ‘online community coordinator’ in the subject line.

Interviews will be held in person or online on 15 May 2023.

Only shortlisted candidates will be contacted for an interview. CV and personal data of non-selected candidates are not shared with anyone outside Eurocities and will be deleted immediately after the recruitment process. For more information, read our privacy policy.