Our final article looking at the outcomes of the roundtable sessions at EUROCITIES 2016 Milan, this time on alternative approaches to welfare and services.
The political roundtable on alternative approaches to welfare and services explored how cities could innovate, improve and customise traditional European health and community care systems by making use of digitisation and co-design. There was a general consensus that ICT and co-creation have the potential to provide more tailored and effective services to individual citizens.
One of the inspiring examples that was presented, was the heart care programme that the city of Tampere developed together with local patients and public and private stakeholders. The communication around the programme was designed by local artists and advertised in libraries and other public buildings to reach people that have no direct access to local welfare centres.
Although all debaters agreed that in general citizens are eager to discuss and also to contribute to local health and community care services, there are challenges in terms of growing individualisation and barriers between social classes.
The role of local authorities is to provide a collaborative platform and act as an enabler and orchestrator, and to monitor that the same level of quality is delivered across the urban territory and across different social groups.